- First, verify that you are wearing a Health Tag and make sure the black suede part of your Health Tag is touching your skin and has a snug fit.
- If you are sitting, try adjusting your posture and your Health Tag’s position and make sure the tag has not flipped over.
- Change the health tag's orientation by flipping it over for 10 seconds and then back to cause the green LED to flash. If you are unable to get the green LED to flash, the Tag may have a low battery and need replacement.
- If after these steps you are still seeing "No HT is worn", call Support at 415-980-3858 option 1.
Please note: if the app says 'analyzing' the HT is connected, worn correctly, and in process of updating data.